RETURNS
RETURNS
DEFINITIONS
1 "Seller" refers to Soho Light LTD and its successors and assigns.
2. "Buyer" refers to the Buyer or any person acting on behalf of and with the authority of the Buyer.
3. "Guarantor" refers to the person(s) or entity(ies) who agree(s) to be liable for the Buyer's debts if the Buyer is a buyer with limited liability on a principal debtor basis.
4. "Goods" refers to goods supplied by Seller to Buyer (and where relevant, this includes any provision of services as defined below).
5. "Services" refers to all services provided by the Seller to the Buyer and includes any advice or recommendation (and where relevant, includes any provision of services as defined above).
6. "Price" means the cost of the Goods as agreed between Seller and Buyer.
REFUNDS/ DEFECTS/ RETURNS
1. The Seller will not refund any sums paid and will not accept any returns for custom-made products.
2. If the Goods arrive at the Buyer in a damaged condition, the Buyer is required to inform the delivery agent and the Seller within 24 hours in writing, with photograph or video evidence of the damage to the Goods and associated packaging for verification. Failure to comply with this request and time limit will result in the cancellation of the Seller's obligations.
3. Due to the handcrafted nature of the Goods, they may be subject to variations and slight discoloration. Some color variations may also occur due to computer screen and printer calibration. The Buyer acknowledges that such variations and discolorations are not attributable to the Products and accepts the possibility of such occurrence.
4. The Buyer shall inspect the Goods upon delivery and shall, within forty-eight (48) hours of delivery, notify the Seller in writing of any alleged defect, shortage of quantity, damage or failure to conform to the description or specification. The Buyer shall give the Seller the opportunity to inspect the goods within a reasonable time after delivery. If the Buyer fails to comply with these provisions, the Goods shall be conclusively presumed to comply with the terms and conditions and to be free from any defect or damage.
RETURNS PROCEDURE
Neon lights from our own standard product range can be returned within 14 days of receipt of goods if they have not been opened or damaged. Please send an e-mail to [email protected]. Once the return has arrived and been examined, you will receive a refund. Please let us know why you are returning your purchase - we work hard to improve our service and products and your feedback is important to us.
Unfortunately, we are unable to refund custom or limited edition products. Please contact our service team in case of technical problems.
DEFINITIONS
1 "Seller" refers to Soho Light LTD and its successors and assigns.
2. "Buyer" refers to the Buyer or any person acting on behalf of and with the authority of the Buyer.
3. "Guarantor" refers to the person(s) or entity(ies) who agree(s) to be liable for the Buyer's debts if the Buyer is a buyer with limited liability on a principal debtor basis.
4. "Goods" refers to goods supplied by Seller to Buyer (and where relevant, this includes any provision of services as defined below).
5. "Services" refers to all services provided by the Seller to the Buyer and includes any advice or recommendation (and where relevant, includes any provision of services as defined above).
6. "Price" means the cost of the Goods as agreed between Seller and Buyer.
REFUNDS/ DEFECTS/ RETURNS
1. The Seller will not refund any sums paid and will not accept any returns for custom-made products.
2. If the Goods arrive at the Buyer in a damaged condition, the Buyer is required to inform the delivery agent and the Seller within 24 hours in writing, with photograph or video evidence of the damage to the Goods and associated packaging for verification. Failure to comply with this request and time limit will result in the cancellation of the Seller's obligations.
3. Due to the handcrafted nature of the Goods, they may be subject to variations and slight discoloration. Some color variations may also occur due to computer screen and printer calibration. The Buyer acknowledges that such variations and discolorations are not attributable to the Products and accepts the possibility of such occurrence.
4. The Buyer shall inspect the Goods upon delivery and shall, within forty-eight (48) hours of delivery, notify the Seller in writing of any alleged defect, shortage of quantity, damage or failure to conform to the description or specification. The Buyer shall give the Seller the opportunity to inspect the goods within a reasonable time after delivery. If the Buyer fails to comply with these provisions, the Goods shall be conclusively presumed to comply with the terms and conditions and to be free from any defect or damage.
RETURNS PROCEDURE
Neon lights from our own standard product range can be returned within 14 days of receipt of goods if they have not been opened or damaged. Please send an e-mail to [email protected]. Once the return has arrived and been examined, you will receive a refund. Please let us know why you are returning your purchase - we work hard to improve our service and products and your feedback is important to us.
Unfortunately, we are unable to refund custom or limited edition products. Please contact our service team in case of technical problems.