RETURNS
RETURNS
DEFINITIONS
Seller" refers to Soho Light LTD and its successors and assigns.
2. "Buyer" refers to Buyer or any person acting on behalf of and with the authority of Buyer.
3. "Guarantor" refers to the person(s) or entity that agrees to be responsible for the debts of Buyer if Buyer is a buyer with limited liability on a principal basis.
4. "Goods" refers to goods provided by Seller to Buyer (and where relevant, includes any provision of services as defined below).
5. "Services" refers to all services provided by Seller to Buyer and includes any advice or recommendation (and where relevant, includes any provision of services as defined above).
6. "Price" means the cost of the goods as agreed upon by Seller and Buyer.
REFUNDS/ DEFECTS/ RETURNS OF GOODS
1. Seller will not refund any monies paid and will not accept any returns for custom ordered products.
2. If the Goods arrive to Buyer in a damaged condition, Buyer is required to notify the delivery agent and Seller within 24 hours in writing, with photographic or video evidence of damage to the Goods and associated packaging for verification. Failure to comply with this request and time frame will result in the cancellation of Seller's obligations.
3. Due to the handcrafted nature of the Goods, they may be subject to variation and slight discoloration. Some color variations may also occur due to computer monitor and printer calibration. Buyer acknowledges that such variations and discolorations are not attributable to the Products and accepts the possibility of such occurrence.
4. Buyer shall inspect the Goods upon delivery and shall, within forty-eight (48) hours of delivery, notify Seller in writing of any alleged defect, shortage, damage or failure to conform to the description or specifications. Buyer shall give Seller the opportunity to inspect the goods within a reasonable time after delivery. If Buyer fails to do so, the Goods shall be conclusively presumed to be in accordance with the terms and conditions and free from any defect or damage.
RETURNS PROCEDURE
Neon lights from our own standard product range can be returned within 14 days of receipt of the goods if they have not been opened or damaged. Please write an e-mail to hello@yellowpop.co. Once the return has arrived and been examined, you will receive a refund. Please let us know why you are returning your purchase - we work hard to improve our service and products and your feedback is important to us.
Unfortunately, we are unable to refund custom or limited edition products. Please contact our service team if you have a technical problem.
DEFINITIONS
Seller" refers to Soho Light LTD and its successors and assigns.
2. "Buyer" refers to Buyer or any person acting on behalf of and with the authority of Buyer.
3. "Guarantor" refers to the person(s) or entity that agrees to be responsible for the debts of Buyer if Buyer is a buyer with limited liability on a principal basis.
4. "Goods" refers to goods provided by Seller to Buyer (and where relevant, includes any provision of services as defined below).
5. "Services" refers to all services provided by Seller to Buyer and includes any advice or recommendation (and where relevant, includes any provision of services as defined above).
6. "Price" means the cost of the goods as agreed upon by Seller and Buyer.
REFUNDS/ DEFECTS/ RETURNS OF GOODS
1. Seller will not refund any monies paid and will not accept any returns for custom ordered products.
2. If the Goods arrive to Buyer in a damaged condition, Buyer is required to notify the delivery agent and Seller within 24 hours in writing, with photographic or video evidence of damage to the Goods and associated packaging for verification. Failure to comply with this request and time frame will result in the cancellation of Seller's obligations.
3. Due to the handcrafted nature of the Goods, they may be subject to variation and slight discoloration. Some color variations may also occur due to computer monitor and printer calibration. Buyer acknowledges that such variations and discolorations are not attributable to the Products and accepts the possibility of such occurrence.
4. Buyer shall inspect the Goods upon delivery and shall, within forty-eight (48) hours of delivery, notify Seller in writing of any alleged defect, shortage, damage or failure to conform to the description or specifications. Buyer shall give Seller the opportunity to inspect the goods within a reasonable time after delivery. If Buyer fails to do so, the Goods shall be conclusively presumed to be in accordance with the terms and conditions and free from any defect or damage.
RETURNS PROCEDURE
Neon lights from our own standard product range can be returned within 14 days of receipt of the goods if they have not been opened or damaged. Please write an e-mail to hello@yellowpop.co. Once the return has arrived and been examined, you will receive a refund. Please let us know why you are returning your purchase - we work hard to improve our service and products and your feedback is important to us.
Unfortunately, we are unable to refund custom or limited edition products. Please contact our service team if you have a technical problem.